For SING password resets or technical difficulties, please contact the DOM-DoIT Help Desk https://help.iowa.gov/helpiowa



Only ONE last name may be entered in the Last Name or Other Last Name fields when entering search criteria on SING. The system checks criteria EXACTLY as you enter it, not the individual last names. Therefore, you may not be receiving accurate results. Unless the individual has or had a last name that LEGALLY consists of two names or is LEGALLY hyphenated, only ONE last name should be entered into the field.

Previous announcements:

11/7/25--A new SING application is coming!

11/14/25--First round of emails went out!

1/2/26--New SING goes live the end of January!

1/7/26--An email went out to all Agency Admins!



1/15/2026--VERY IMPORTANT INFORMATION:

YOU WILL NOT BE ABLE TO ACCESS THE OLD SING SYSTEM FOR ANY REASON AFTER FEBRUARY 28, 2026. PLEASE PLAN ACCORDINGLY.

SING is not a record keeping system, but rather a means of requesting background checks. Please ensure that any information you need from the old SING system is saved. The DCI will also not be able to retrieve any information from the old system after 2/28/26.



The new SING application goes LIVE on the afternoon of Sunday, January 25, 2026.

Instructions will be linked in the new SING application. In the meantime, please reach out to dciaccounts@dps.state.ia.us