For SING password resets or technical difficulties, please contact the DOM-DoIT Help Desk https://help.iowa.gov/helpiowa

11/6/23-the Iowa DCI resumed charging $5/result for any request to resend a previously successfully returned Iowa criminal history result. Please have your pre-paid account or credit card number ready when contacting the DCI. The successful fax confirmation will be sent with your re-sent result. Results cannot be emailed. If you feel the contact information associated with your SING ID is outdated, contact the DCI at dcirecordchecks@dps.state.ia.us

Only ONE last name may be entered in the Last Name or Other Last Name fields when entering search criteria on SING. The system checks criteria EXACTLY as you enter it, not the individual last names. Therefore, you may not be receiving accurate results. Unless the individual has or had a last name that LEGALLY consists of two names or is LEGALLY hyphenated, only ONE last name should be entered into the field.